Yesterday we rolled out a survey at church. Only about 25% of the people in attendance responded which was a little disappointing. We are allowing a couple of weeks to complete this relatively brief survey, so we may get more responses next Sunday. It also could be one of the those things where most people are "okay" with what's going on and just decide to leave the survey to others. We provided a comments/suggestions section and I was frankly surprised by the lack of response. And I wasn't surprised by a few predictable comments! I'll start analyzing the results more fully next week. Interestingly 70% of those who responded indicated that they have invited someone to OCC in the past year. I admit I was stunned a bit by that. I would've had it much lower. About 2/3 of the respondents think we are "headed in the right direction." Which means 1/3 apparently think we aren't!
A good survey can be helpful, but you need to ask the right questions and, more importantly, you need to invest some effort in analysis and interpretation of your results.
That's what I'm talkin bout.